Congleton, Cheshire · UK

Standard amp diagnosis: £60

A fixed-fee, time-limited fault diagnosis for guitar and bass amplifiers. I find the fault and tell you in writing what is wrong, what it will take to fix and what that will cost.

What's included

Visual and safety inspection.
Power-up and fault reproduction.
Measurements to trace the cause.
A written diagnosis and a quote for the repair. No parts are ordered and no repair work starts until you approve the quote.

Which amps it covers

Amps of a normal type, and amps where I can get hold of a schematic. When you enquire I check whether I can get one and tell you then whether I can take your amp on at £60. If I can't, I will quote a different diagnosis fee before you send the amp.

Terms

Time. The £60 covers up to 2 hours of bench time. If the diagnosis needs more, I will stop and ask you before going further.
The fee is not deducted. The £60 is a separate charge for my time. It is not taken off any repair or service that follows.
If you don't go ahead with the repair, you pay the £60 and collect the amp, or I return it at your cost.
No fault found. The £60 is normally still payable because it covers the time spent. At my discretion I may return the amp without charge.
Not economic to repair. If I find the amp can't sensibly be repaired, I will say so and the £60 is payable.
Payment. Due when I tell you the diagnosis is complete, before the amp is released.
Quotes. Your repair quote is valid for 15 days and is based on what I find. If I find something new once work has started, I will stop and re-quote before carrying on.
Parts. Charged at cost, and only ordered after you approve the quote.
Existing condition. Older amps can carry hazards such as high voltages, failing capacitors and earlier repairs. I note what I see when the amp arrives. I am not responsible for faults that were already present, or for components I haven't been asked to work on.
Liability. Limited to the cost of the work carried out. Nothing here affects your statutory rights.

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